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Common Questions

How much does shipping cost?

We're proud to say that Otrio Stationery & Gifts provides FREE tracked shipping to over 100 countries worldwide!

Tracking numbers are provided via email shortly after your items have been shipped.

 

How long is shipping?

Region

Shipping Time and Method

United states
Canada

7-20 days

(Free tracked shipping)

Europe
Oceania
South East Asia

9-21 days

(Free tracked shipping)

Saudi Arabia
United Arab Emirates

15-30 days

(Affordable tracked shipping: starts from $6 USD)

Algeria, Angola, Armenia
Bolivia
Costa Rica
Dominican Republic
Ecuador, Egypt, El Salvador
Ghana
Honduras
Iraq
Jamaica
Kyrgyzstan
Lebanon
Mozambique
Namibia
Paraguay
Rwanda
Seychelles
Tajikistan, Turkmenistan
Uruguay, Uzbekistan
Zambia, Zimbabwe

30-55 days

(Free tracked shipping)

Argentina
Guam, Gibraltar
India, Isle of Man
Kuwait
Oman
Peru, Philippines
Reunion
South Africa, Sri Lanka
Venezuela

Unable to ship due to covid-19

Rest of the world

14-35 days

(Free tracked shipping)


 
Our team tries to process your orders as quickly as possible. Processing time usually takes an additional 1-3 days.
Our free tracked worldwide shipping service does not include local import duties and/or customs charges within the country of destination. Please be aware of your local regulations :)

 

What payment methods do you accept?

We accept PayPal, debit, and credit card. We accept debit and credit cards via PayPal. To pay with debit/credit card:

1. After you finished adding to cart the items you want to order, just click the Checkout Button
2. Fill in your shipping address
3. Click Continue to Shipping Method Button
4. Click Continue to Payment Method Button
5. Click Complete Order Button
6. On PayPal's website, click Pay with Debit or Credit Card Button
7. Fill in your credit card details
8. Click Pay Now Button

 

Has my order been shipped?

You will receive an automatic email notification when we have shipped your order.

 

Can I cancel my order?

If we have shipped your order, unfortunately you cannot cancel and ask for a refund. But if we have not shipped items in your order, we will give you a refund after deducting 10% of your order value as payment processing fee.

 

What if I want to return the items and get a refund?

Oh no! We're very sorry that you're not satisfied with the product. Your shopping experience here at Otrio Stationery & Gifts is very important and should be a pleasant one. This is why you can make a return within 30 days of receiving. The product should still be unused.

Just email us your order #number, full name, and reason for return at care@otriostationery.com. Please also attach a picture of the outer packaging containing your tracking number. We will reply quickly, and please note that shipping fee will be borne by the customer.

 

My order has not arrived, what should I do?

Don't worry, all items that have not arrived within 90 days since the time you order qualify for our reship guarantee. Alternatively, you can request for a refund. 

 

Do you offer wholesale pricing?

Yes we do! You can take advantage of our bulk discounts with our wholesale program.

Get 20% off minimum purchase $200 USD with code WHOLESALE200

Get 25% off minimum purchase $300 USD with code WHOLESALE300

Get 30% off minimum purchase $500 USD with code WHOLESALE500

To use the code, first add to cart all items you want to purchase. At checkout, enter the code. We accept debit and credit card payments via PayPal. Happy shopping🥰

 

If you have any other questions, please contact us at care@otriostationery.com

Thank you and happy shopping!